Returns & Exchanges
At Artizan Joyeria, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a 30-day window for returns and exchanges on all eligible items in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place your jewelry in its original Artizan packaging, ensuring all tags are attached and the items are securely protected for transit.
Ship the Item
Print your prepaid shipping label and drop off the package at any authorized carrier location, or arrange for a pickup at your convenience.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing