Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Artizan Joyeria pieces?
We use premium materials including 18k gold plating over high-quality brass and stainless steel, ensuring durability and a luxurious finish for every piece.
How long will it take to receive my order?
Standard shipping within the United States typically takes 3-5 business days. International shipping times vary by destination but generally range from 7-14 business days.
Does your jewelry tarnish over time?
Our jewelry is crafted with high-quality plating and protective coatings to resist tarnishing. To maintain its brilliance, we recommend avoiding contact with harsh chemicals, perfumes, and water.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale.
Can I track my shipment?
Yes, once your order is processed and shipped, you will receive an email containing a tracking number and a link to monitor your package's journey.
Are your products hypoallergenic?
Yes, our jewelry is nickel-free and lead-free, making it safe and comfortable for those with sensitive skin.